Welcome to OneReach Contact Center (“we”, “our”, or “us”) located at https://onereachcontactcenter.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website and services related to SMS, IVR, automation, and integrations software.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, etc., when you contact us via email or forms.
- Usage Data: Pages visited, IP address, browser type, referral URLs, and date/time of access.
- Communications Data: Information sent through SMS, IVR systems, or any automated interactions via our integrations (where applicable).
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our services.
- Respond to inquiries and support requests.
- Send updates, newsletters, or marketing communications (only with your consent).
- Monitor and analyze website usage to improve performance and security.
- Ensure legal compliance and enforce our terms of service.
3. Data Sharing and Disclosure
We do not sell, rent, or lease your personal data. We may share your information with:
- Service Providers assisting us in operations (under strict confidentiality).
- Legal Authorities when required by law or to protect our legal rights.
- Third-party platforms for analytics or integrations, where data sharing is essential to service functionality.
4. Cookies and Tracking Technologies
Our website may use cookies, beacons, and tracking tools to:
- Understand how visitors use our site.
- Provide a smoother user experience.
- Deliver relevant content or ads (if applicable).
You can modify your browser settings to decline cookies if you prefer.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online method is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to external sites or platforms. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting any personal information.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Withdraw consent at any time for optional data uses.
To exercise these rights, please contact us at:
📧 [email protected]
8. Children’s Privacy
Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us.